These unfair trade practices contravene the Consumer Protection (Fair Trading) Act. Under the act, it is an unfair practice for businesses to post false reviews to deceive or mislead a consumer.
If a court finds that a supplier has engaged in an unfair practice, it can order restitution or award the consumer damages, among other consequences.
A Carousell spokesperson said that the company takes a serious view of the sale of prohibited content, including listings on buying and selling Google reviews.
“We are aware of such listings and are in the process of using relevant keywords to identify and remove them,” the spokesperson said, adding that moderation takes place after the listing is posted, so it may take time before its artificial intelligence system detects it.
Users can also report problematic listings, and reports are typically reviewed within 24 hours of submission, said Carousell.
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