Harvey Norman TV scam warning and prevention tips

The scammer would then talk about payment-related details, such as asking whether the recipient had noticed a deduction from their bank account, or claim that the TV was bought under an instalment plan.

In some instances, the conmen would request personal information, such as the last four digits of the recipient’s NRIC, or would recite the recipient’s own personal details, some of which may be accurate, to gain the victim’s trust before asking the victim to verify information, said Harvey Norman.

When targets insist they did not buy a TV, they would be told to visit a Harvey Norman store for “verification”, said Harvey Norman. It noted that in recent times, recipients have also been directed to its head office at Tan Boon Liat Building.

The caller would refuse requests to escalate the call to a manager or another authorised representative.

Harvey Norman said it became aware of this scam tactic in September 2025. It has since issued advisories across its social media accounts and on its website.

While the retailer has noted an increase in such incidents recently, it said that it has not received any reports of customers losing money to this scam. It acknowledged that it cannot definitively confirm financial losses, but said: “While these individuals were not financially impacted, the scam has caused confusion, concern and unnecessary inconvenience.”

It also said that it has briefed its staff and put in place guidelines to help them identify and respond to inquiries relating to these scam calls.

Harvey Norman also urged consumers to remain vigilant and to verify any suspicious calls that are supposedly from the company through its official channels.

It added: “Customers should be cautious when receiving unsolicited calls from individuals claiming to represent Harvey Norman, especially if they are asked to verify personal information, banking details, identification numbers or transactions that they do not recognise.

“Harvey Norman will never ask customers for ID and banking details when they transact with us.”

Requests to urgently confirm purchases, payment arrangements or deliveries that the customer did not initiate should also be treated as potential red flags, it said.

Those who suspect they have received a scam call should report it to ScamShield immediately, contact their bank or other relevant institutions if necessary and monitor their accounts for suspicious activity, Harvey Norman said.

People should file a police report if necessary, it added.

The Straits Times has contacted the police for more information.