Xbox CEO Responds to Continued Revenue Loss With High Hopes for 2027

It wasn’t long before these numbers hit social media, leaving players anxious about the future of the business, especially given Xbox’s significant restructuring and mass layoffs earlier this month.

Later that day, CEO Asha Sharma published a statement concerning the report on X, giving an optimistic outlook on what the company’s earnings should look like by the end of 2027.

“In FY26, over 200 million new players came to Xbox and our games, but our business did not grow with our audience. We need to close that gap by investing in what players value. That will take time, but we expect to return to growth by the end of FY27,” she wrote.

In FY26, over 200 million new players came to XBOX and our games, but our business did not grow with our audience. We need to close that gap by investing in what players value. That will take time, but we expect to return to growth by the end of FY27.

— ASHA (@asha_shar) July 29, 2026

Microsoft CEO Satya Nadella echoed this sentiment in the earnings call, saying, “When it comes to Xbox we are making the necessary decisions required across our content portfolio, platform, and operations to reset the business for long-term growth.

“We have the best IP in the industry and talented studios around the world, and believe we can bring these strengths together and return the business to growth in Fiscal 2027.”

EA’s quarterly fiscal report surfaced the day prior, showing notable growth thanks to Battlefield 6’s record-breaking launch in 2025 — something that earned its CEO an $8 million bonus, despite layoffs to the staff that made the game in March.