[UPDATE: 5.20pm]
A spokesperson from Shopee responded to AsiaOne’s queries that they take this matter very seriously and regret the inconvenience caused to the buyer.
“Our investigations found that the delivery personnel failed to follow our delivery procedures when completing the delivery record. The order has since been refunded, and disciplinary action has been taken against the personnel involved. The incorrect proof of delivery photo also did not result in any issues for the neighbouring resident.
“We are working with our delivery partner to improve compliance with our delivery procedures, including reinforcing these standards with its delivery personnel. Customers who encounter missing parcels are encouraged to report them. We will investigate each case thoroughly and assist with refunds where appropriate.”
A Tengah resident has expressed her concerns after security camera footage allegedly showed a deliveryman taking her parcel, according to a post to Facebook group Complaint Singapore by user Christine Toh on Saturday (June 27).
“So sad,” Toh, 44, wrote in her post. “Think my Shopee delivery got taken away by the delivery guy himself.”
In video footage taken from her security camera, a man in an orange shirt can be seen holding a parcel and a phone, walking past Toh’s door.
He then goes up to the neighbouring unit beside Toh, snapping a photograph of the home with his phone while waving it around.
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