SINGAPORE – Windsor Convalescent Home in Pasir Panjang will have its licence to provide nursing home services revoked on Oct 30 after a series of serious lapses in areas like resident safety and infection practice were found.
The Ministry of Health (MOH), in a statement on June 18, said it was giving the home a four-month period to transfer residents to other nursing homes.
An interim care team has been deployed to Windsor Convalescent Home starting on June 18 to ensure that residents continue to receive proper care throughout this process.
The home has a licence to operate a 45-bed nursing home service. MOH said an audit in April found serious and systematic lapses in resident safety, clinical and nursing care, and infection control practices. These lapses were compounded by a lack of control, governance and oversight by the home’s key office-holders, it added.
For instance, one case of inadequate clinical and nursing care was the home’s failure to conduct appropriate reviews for residents in aspects such as falls, pressure injuries and weight loss.
The home also failed to follow up on or stick to resident care plans and managed medication poorly, including the omission of medication, use of expired medication and discrepancies in medication quantity.
MOH said the home failed to provide adequate basic care to residents because it neglected the residents’ fundamental care needs, like basic grooming.
It also failed to provide appropriate nutrition to residents based on their individual needs.
The home also failed to store food ingredients used to prepare meals for residents appropriately, with some ingredients found to be expired, said MOH.
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