House+ Bubble spa conducts ‘internal facility adjustments’ after backlash
House+ Bubble, a new 24-hour spa in Jurong East, has temporarily closed its bathing pools following multiple complaints during its soft-opening phase.
The spa, located at Perennial Business City, is a S$45 million project set to officially open on 14 March 2026.
Picture courtesy of House+ Bubble
Negative review goes viral
On 26 Feb, a netizen posted a strongly worded review of the spa on Facebook, criticising its pricing, facilities, and buffet spread.
Source: Google Maps, for illustrative purposes only
The post, which went viral, described the spa as “one of the worst spas if you compare it to China”.
The netizen also took issue with the buffet pricing and lack of food options, stating, “If you prepare to pay for buffet, this is what you get [for] S$79.90 before service charge and GST.”
An accompanying picture in the post showed the food the netizen claimed was from the buffet — a plate of rice with some meat and an egg, as well as small servings of sashimi and sushi.
“By the way, I took all the food I could find in the buffet,” they wrote.
Source: My Digital Lock Pte Ltd on Facebook
The netizen added that they had paid S$1,000 for a membership, of which S$300 was allegedly non-refundable, and warned others to “please be aware”.
According to the post, the hot pool did not have cold water and was “extremely hot”.
The reviewer later said they paid the non-member price and received a refund, claiming the buffet was eventually billed at S$29.90 per meal after adjustments.
