Chua has had similar experiences. “All my pieces came in great condition, except sometimes they don’t fit me,” she said.
This is less of an issue for physical shops like Woofie, where customers can try before buying, but Tan acknowledges that for their curated Telegram pieces, buyers have to trust the listing photos and descriptions – which is why they only put more premium pieces on the platform. “It justifies the time and effort we spend on photography and measurements,” he explained.
Owner of D’s Closet, Tam, has also shifted more towards in-person sales. “When I started university last year, I began consigning at physical stores as it’s less intensive than online drops,” she said.
