SINGAPORE: A “preventable” lapse by a contracted service provider to complete a required security update led to the nine-and-a-half hour disruption to services across Singapore’s public healthcare clusters on Oct 13, Senior Minister of State for Health Tan Kiat How told parliament on Tuesday (Nov 3).
About 4,000 outpatient appointments were rescheduled, and some patients experienced delays of up to two hours, Mr Tan said. “No adverse patient safety incidents were attributed to the disruption in this case.”
The disruption impacted services across all three public healthcare clusters – NHG Health, the National University Health System (NUHS) and SingHealth.
Services affected included appointment bookings, visitor registration, medication dispensing and billing.
Healthcare institutions activated downtime procedures, with additional staff supporting operations and clinicians using selected read-only patient records and manual workflows to continue essential care, Mr Tan said.
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