Singtel mobile customers report service outage

Users shared their frustration on various social media platforms, with many saying that they had difficulties making calls and using their mobile data.

A Reddit user posted that his mobile data had stopped working and that he had to use wifi at a Starbucks outlet to check if Singtel was facing an outage.

Another person said on Facebook that he was unable to make calls on his phone, but that cellular data was working fine.

“The network is completely down and no calls are going through,” said a customer on X.

Singtel said in a Facebook post just after 7pm that its engineers were actively working to restore service, adding that connectivity was returning progressively.

As of 7.50pm, the number of reports on Downdetector was down to 97.

Last year, an hours-long Singtel landline outage disrupted calls to emergency services, healthcare institutions, banks and businesses. The cause was a “technical issue” of a network component and a backup system did not kick in as intended.

The authorities had advised people who had trouble reaching them at 995 or 999 to SMS them instead.