Woman’s painful dental treatment experience in JB

“I’ve never experienced so much pain in my life,” said Li, who had to take painkillers to manage the pain.

When she sent photos to Q&M Dental Group’s customer service team, she was told that the nerve of her tooth had become exposed. The clinic then arranged for her to see a senior dentist.

About two weeks later, Li visited the dental chain’s branch at Mount Austin, where the dentist redid the filling.

“They suddenly removed all the filling material and redid everything, but it still was not done properly,” she said.

Li claims that her tooth remains sensitive, and that she would experience a sharp pain whenever she drinks water or rinses her mouth. She adds that her teeth would dig into her gums whenever she closes her mouth.

Frustrated by the experience, she contacted the dental clinic’s customer service several times to provide feedback, but said the responses were slow.

She also regretted her decision to get the filling in the first place.

“I also want to tell people that making a special trip to JB for cheaper dental treatment may not necessarily be worth it,” she said.

Said clinic’s explanations were contradictory

Li also claimed that Q&M Dental Group’s customer service team had recommended root canal treatment upon pointing out her exposed nerve, and even offered to cover the related costs.

However, during her second visit, Li was reluctant to proceed with root canal treatment immediately and decided to have the filling redone first.

When the second round of filling failed to resolve the problem, she contacted the clinic to arrange for root canal treatment.

“To my surprise, they said there was nothing wrong with the dentist’s treatment, so they would not cover the cost of the root canal treatment,” she said.

Li described the clinic’s explanations as contradictory and said it had been unable to offer an effective solution.

Q&M to investigate the matter

In response to queries, Q&M Dental Group said it has always taken patient feedback seriously and is committed to maintaining high standards of professional care.

The group said it would investigate the matter and follow up directly on the patient’s complaint in accordance with its established procedures.

However, to protect its patients’ privacy, the group will not be providing details on the treatment procedures.

Q&M Dental Group also stressed that it would continue to handle patients’ complaints and concerns responsibly and professionally.

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