Public hospitals, healthcare institutions across Singapore hit by system disruptions

NHG Health advised patients and members of the public to visit its websites or use the HealthHub and NHG Health apps for assistance.

“We are sorry for the inconvenience caused. We seek your understanding and patience during this time,” the group said.

CNA’s calls to NHG’s main contact centre hotline at 10am immediately failed before connecting.

Calls to Tan Tock Seng Hospital and Khoo Teck Puat Hospital also failed to connect, although a call to the Institute of Mental Health connected successfully.

When CNA was at the National Skin Centre at about 11am, staff said its payment system was down. 

Patients at clinics and the pharmacy could not pay for consultations or medication and were directed to make payment on the NHG app instead.

NUHS, SGH TECHNICAL DISRUPTIONS

Separately, NUHS said in a Facebook post that it was “experiencing technical disruptions affecting multiple systems”.

“We seek the public’s understanding that longer waiting times may be expected,” said NUHS, adding that it is working with Synapxe to resolve the matter.

NUHS comprises eight polyclinics, three speciality centres and five hospitals including National University Hospital, Alexandra Hospital and Ng Teng Fong General Hospital.

Alexandra Hospital said in a Facebook post that a technical disruption is affecting multiple systems, which may result in longer waiting times. 

SGH and the National Heart Centre, which are under the SingHealth cluster, also reported a temporary system disruption affecting several services, including outpatient appointment bookings and changes, visitor registration and billing enquiries.

The hospital said its call centre remained open but was temporarily unable to process appointment bookings or changes.

Visitor registration could also take longer than usual, and patients were advised to allow additional time when visiting.

“Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume,” SGH said.

“We sincerely apologise for the inconvenience and thank you for your patience and understanding.”

Meanwhile, Singapore’s 24-hour national mental health helpline and textline service, mindline.sg, also experienced technical difficulties earlier on Tuesday.

In an update at 12pm, it said its services are now fully operational.

The cause of the disruptions and whether the incidents were connected remained unclear. CNA has contacted Synapxe and the healthcare clusters for more information.