Healthcare worker abuse, harassment cases nearly double to 4,200 in two years

Healthcare worker abuse, harassment cases nearly double to 4,200 in two years


TWO IN THREE WITNESSED OR EXPERIENCED ABUSE

In 2023, the workgroup engaged more than 3,000 healthcare workers and more than 1,500 members of the public through surveys and focus group discussions.

About two in three healthcare workers surveyed said they had witnessed or experienced abuse or harassment, with verbal abuse among the most prevalent forms.

Many incidents went unreported because workers were unclear about reporting channels, feared repercussions or believed such treatment was simply “part of the job”, the report said.

The workgroup launched a tripartite framework in 2023 that set a common definition of abuse and harassment and standardised how healthcare institutions should respond to incidents.

All public healthcare institutions now have dedicated healthcare worker protection functions, including chief wellness officers. Institutions can take action against perpetrators, including issuing warnings, removing them from their premises or discharging abusive patients who do not require urgent medical care. 




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