An expat living in Singapore has praised his experience of taking the MRT to catch a flight, describing the journey as “frictionless” and one “where your time matters”.
Swiss hospitality consultant Colin Treuthardt says in a clip shared on the Instagram page @thesituationreportkakee that one of the most luxurious experiences he has had in Singapore was heading from Clementi MRT Station to Changi Airport early in the morning.
“I was going to Thailand, I live in Clementi, I took the first MRT at 5.30-ish and my plane was at 7.30,” he says.
“That’s risky, but that’s a true luxurious hospitality moment — me going to the MRT on time, it reaches Changi at the precise time it said it would, you take the Skytrain in one minute it’s there, you clear the customs, don’t even need your passport,” he explains.
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He added that it took him just 25 minutes to get from Changi Airport MRT station to his seat on the plane.
“That kind of experience that is frictionless, where your time matters, yeah, this for me is a good example,” says Treuthardt.
Treuthardt also posted about the experience on LinkedIn, calling it the “best hospitality experience he had in a long time”.
“Great hospitality is not about adding more. Sometimes, it’s about removing friction,” he said.
Netizen disagree with his definition of luxury
The post, shared on Sept 12, has garnered more than 250,000 views and 100 comments. The video was also shared on TikTok, where it racked up more than 107,000 views, 3,715 reactions, and 90 comments.
Several netizens couldn’t agree with his definition of what luxury was.
“Not quite luxury,” said an Instagram user.
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