A woman allegedly found a dead cockroach in soy milk she bought from a Taiwanese street food eatery in Tampines.
Riley Rhonda Tay took to Facebook on July 25 to share about the incident as she felt that the response she got from the store was unsatisfactory.
She had bought three cups of soy milk at Alley Wei’s Tampines Mall branch on July 20 at around 2.40pm before heading off for an appointment at a nearby traditional Chinese medicine (TCM) clinic with her parents.
There, Tay discovered a cockroach at the bottom of her cup and was disgusted. After the TCM appointment, she headed back to the Alley Wei at around 5.50pm to inform them about her drink.
“[The] cashier apologised and offered a refund with replacement of the same soybean milk!” Tay claimed in her post.
“The chef standing at the kitchen said, ‘All we can do is refund you money and replace you [with] another [of the] same soybean milk’,” which she repeatedly rejected.
Tay said she believes that the restaurant should have removed the “suspected contaminated source”, offered a full refund and replaced any other “non-contaminated food” bought by customers, and stop the sale of “suspected contaminated food source” in such a case, which they allegedly did not do.
“Till I left the restaurant will full anger, the entire pot of contaminated soybean milk was still on sale, and they were still taking orders when I made a big scene!” she wrote.
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