Woman recovers $32,000 worth of valuables left on bus with SBS Transit staff’s help

As service 853 is not operated by SBS Transit, senior assistant interchange supervisor Nithyananthan Palne contacted operator Tower Transit Singapore about the missing bag.

About 20 minutes later, Tower Transit Singapore told Palne that a fellow passenger had found the bag and handed it over to staff at Yishun interchange.

In its post, SBS Transit said its senior interchange supervisor Alex Tan had stepped in to book and pay for K’s taxi ride to the interchange after she said that she had no money on hand.

“Two days later, both Mrs K and her daughter called to thank us and even extended an invitation to the wedding in Kuala Lumpur,” Palne recounted in the Facebook post.

K also dropped by Ang Mo Kio interchange a week later to thank Palne and Tan in person, as well as return Tan the money for the taxi fare.

K, in her letter of appreciation to SBS Transit which was shared in the Facebook post, also thanked the staff for their “professionalism, dedication, compassion and unwavering support throughout the incident”.

Many netizens were heartened by the gesture, with some commenters praising the staff for their actions.

“Great work! Kudos for such kind and quick actions,” said Facebook user Jeremy Liew.