BALANCING TRANSPARENCY AND FAIRNESS
The discussion also touched on whether inspection findings should be made public. MOH previously told CNA that audit findings are shared directly with the licensee, which is responsible for implementing rectifications promptly.Ā
Because such findings may lead to regulatory proceedings governed by statutory procedure, MOH does not inform residents and their families before any regulatory action is confirmed, it added.
Dr Chua said families understandably want reassurance about the quality of care their loved ones receive, but providers should first be given the chance to address shortcomings before findings are publicly disclosed.Ā
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