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MOST companies think they have a customer service problem. They don’t. They have a data problem that looks like a people problem. Until leaders can see the difference, they’ll keep investing in the wrong fix.
A 73-year-old woman was arrested after she chased a volunteer with a knife over a suspected theft at an ageing centre in Taman Jurong on…
SINGAPORE – All town councils, except Ang Mo Kio, received a green rating for their corporate governance in the latest town council management report. Ang Mo…
KFC has reopened its Kallang outlet after a months-long renovation, unveiling neon-lit interiors, interactive features, and Singapore’s first physical merchandise corner. The revamp reflects the…
A 23-year-old Malaysian man was arrested on April 14 for attempting to smuggle drugs into Singapore via Woodlands Checkpoint in the boot of his car….
Four people, including one Singaporean, were charged on Thursday (April 30) with harbouring immigration offenders, said the Immigration and Checkpoints Authority (ICA). In the first…