‘We are sorry for the outcome’: Masagos acknowledges agencies could have done more in Megan Khung case

“We remain accountable,” said Mr Yapp. “We will continue working as one network, and we will keep strengthening our practices so that every child’s safety always comes first.”

In another response to CNA, Beyond Social Services said the tragedy has had a “profound emotional impact” on its staff. 

“They continue to carry the weight of what happened deeply. Our focus is on supporting them as they continue their work, while ensuring that the lessons learned are translated into stronger protection and care for every child we serve,” said Beyond Social Services.

HEART@Fei Yue said that as part of ongoing efforts to strengthen community-based child protection work, the organisation engages the NAVH and consults with protective service when information is insufficient or when there are challenges in conducting a comprehensive risk assessment.

In circumstances where parents block access to the child and child protection concerns are identified, the organisation will activate established protocols to lodge a police report within 24 hours, with a concurrent alert to protective service.

“Child protection is a complex and demanding area of work that calls for continuous learning, strong systems and collaboration among partners,” said Mr Arthur Ling, chief executive officer of Fei Yue Community Services. “We take the panel’s recommendations seriously and will continue to strengthen our practice and work closely with families and partners to better support those we serve.”