It was supposed to be a non-stop trip from Singapore to Malaysia, taking just over five and a half hours — but purportedly required four stops and over nine hours instead.
A disgruntled traveller has shared his bad experience with Billion Stars Express’ coach service in a Facebook post on Thursday (May 14).
The traveller, Facebook user Toni Tan, said he had booked an 11am coach to Kuala Lumpur through Easybook with Billion Stars Express, bound for Berjaya Times Square.
After making the booking, the 61-year-old swim coach received a WhatsApp confirmation informing him that the bus would pick him up at 18 Tai Seng at 11am.
To avoid missing the coach, Tan and his companions rushed from Tan Tock Seng Hospital by taxi, spending $14.77 and arriving at the pickup point at 10.35am.
By 11.30am, however, the bus still had not arrived.
“When I contacted the company, they apologised and said the actual pickup time should be 12pm instead of 11am,” Tan said.
“This is unacceptable because I booked an 11am coach and your WhatsApp confirmation also clearly stated 11am.
“Due to your mistake, we incurred unnecessary taxi expenses and wasted an hour waiting.”
Things did not get better on board, either, according to Tan.
Despite the booking advertisement stating that it would be a non-stop trip taking five hours and 37 minutes, the journey was different, Tan said.
He claimed the coach had a 45-minute lunch stop after clearing Malaysia immigration at the Second Link, followed by a 20-minute stop near Senai Toll Plaza at around 2.15pm.
There was then a 25-minute toilet break at Pagoh in Johor and a detour to Seremban in Negeri Sembilan to let some passengers alight at around 6.55pm.
