Humanoid robots at MRT stations in 10-15 years: Panellists at ST roundtable on future of transport

Associate Professor Raymond Ong from the National University of Singapore’s Department of Civil and Environmental Engineering said the focus should be on enabling workers to do more with automation, not replacing them or their skills.

There may still be situations where systems fail, he noted, so engineers and technicians must retain the ability to carry out repairs manually.

“A fail-safe design is one that is where humans are still working on the systems, but robots are enhancing the operations,” he said. “The human element will never go away.”

In response to a question from Ms Rekhi on whether AI can be trusted, given its ability to predict faults and minimise disruptions, Dr Samuel Chng, a research assistant professor at the Singapore University of Technology and Design (SUTD), said commuters place their trust in the person or organisation using the AI, rather than the technology itself. It is this professional judgment and expertise that commuters trust, he said.

“At the end of the day, the AI probably doesn’t make the final decision,” he said.

Looking ahead, Prof Ong said transport systems could become more integrated, combining physical infrastructure with digital tools, robotics and data.

“We see robots, AI, data flow, apps interacting with our physical assets… in a very integrated, seamless manner,” he said.

This could also reshape how commuters experience their journeys. Dr Chng, who heads the Urban Psychology Lab at SUTD’s Lee Kuan Yew Centre for Innovative Cities, suggested that apps could offer more personalised travel options, such as encouraging users to walk more.

For instance, a commuter might choose a route that adds 5,000 steps to their day, even if it takes 15 minutes longer.

“It moves your whole journey from just being very transport-centric to thinking about it as an experience,” he said.

Technology could also play a bigger role in managing disruptions, one of the key challenges facing public transport.

Mr Yee said LTA is working with Google to provide real-time updates through apps, so commuters can quickly see which areas are affected and replan their journeys.

SMRT also has its lifestyle app, Wink+, that goes beyond route planning, said Mr Ang. Additional features include information on station exits, nearby amenities and even the latest news and deals, he said.

“Ultimately, the commuters are most important,” said Mr Ang. He said a lifestyle app could help commuters, so that when they get off at the station, they know what amenities and shops are available there.

Even as technology advances, fostering inclusivity remains a central priority.

Dr Chng said systems must cater to all segments of society, including those who may not use smartphones.

“Even if we choose not to bring a phone, you should be able to get around,” he said.

He added that while infrastructure has improved to support different needs, there is room to strengthen “peopleware” – or how commuters interact with one another.

Simple acts, such as making space for others or allowing families with young children to board first, can make the system more inclusive and pleasant for everyone, he said.