A Shopee customer found herself “trapped” as she was unable to reach her parcels placed on the highest row of an SPX Express self-collection locker in Yishun.
In a TikTok video, user @amandaclareyap shared her experience during what was supposed to be a routine parcel pick-up at an SPX locker located at A’Posh BizHub in Yishun on April 28.
When she attempted to collect her parcels, a door on the highest row swung open. Standing at 1.6m tall, the user, who wanted to be known as Mandy, was unable to reach her parcels.
Mandy estimated that the locker was about 1.8m high, adding that she was only able to touch the locker when she jumped.
She subsequently dialled the customer service hotline, shown on a screen at the self-collection point, for assistance.
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After multiple calls went unanswered, Mandy reached out to a customer service agent through the Shopee app.
Parcel considered ‘delivered’ despite being out of reach
Speaking to Stomp, Mandy recounted, “I felt trapped since I had already opened the locker door and hence Shopee’s system considered that my parcels had been ‘delivered’. When in reality, I couldn’t even reach to get my parcels!”
