SINGAPORE – Ground-handling company SATS has apologised for the way one of its employees tossed luggage onto a baggage belt at Changi Airport Terminal 2, an incident that was caught on video and posted online on April 26.
“We are sorry that this occurred”, and the behaviour seen in the video “does not reflect our service standards or the care with which we expect baggage to be handled”, it said.
“We have counselled the service crew involved and reinforced the importance of proper baggage handling at all times, even under operational pressure,” it added in a statement on April 28 to the media.
The incident occurred at around 5.15pm on April 23, according to Instagram user Eric Yoong, who posted the clip.
