A customer who said she was treated rudely by staff at a teppanyaki restaurant in Bugis Junction was later seen in footage appearing to throw a plate in the direction of a staff member.
Speaking to Stomp, the customer, who wishes to be known as Ms A, said she visited Alley Wei Teppan-Yaki at Bugis Junction with a friend on April 10 at about 5.50pm.
Ms A, a Vietnamese national who travels to Singapore from Johor Bahru frequently to meet friends, said she felt confused upon entering the restaurant as she was not told where to wait. She also claimed a staff member had shouted at her to get her attention.
While she was still eating, she said another staff member had asked if she intended to continue her meal.
After finishing their meal, Ms A and her friend commented that the service was “bad”. Ms A alleged that she then heard a staff member insulting them in Vietnamese.
When she confronted him about what he had said and who it was directed at, the staff member allegedly walked away, prompting her to raise her voice and ask for the manager.
Customer allegedly throws plate
Later that evening, Ms A posted a clip of the staff member on the Complaint Singapore Facebook group, in which she is heard asking him to turn around.
“After that, I picked up a spoon from the table and threw it on the ground near where he was standing, telling him to come back and talk instead of staying silent,” she said.
Another staff member tried to appease her, but she maintained that she had not touched the staff member.
