A private-hire vehicle (PHV) driver felt “betrayed” after a passenger vomited in his car and he had trouble claiming the full $90 cleaning fee from Tada.
Stomper Ben, who drives a Toyota Sienta, had picked up the Tada passenger at Clarke Quay on Feb 27.
“The female rider was drunk and she asked for a plastic bag,” recounted Ben. “Upon reaching her destination in Punggol, she woke up and immediately, I sensed something was not right. When I went to check, she had vomited at the side of the car.”
According to Tada’s community guidelines, a driver should not request or collect a cleaning fee from the passenger. Hence, after the Stomper took his Toyota for professional cleaning the next day, he submitted the receipt to Tada for reimbursement.
On March 20, Ben received an email from the ride-hailing platform, informing him that the passenger remained “unresponsive despite the best efforts of Tada to recover the amount for the cleaning fee”.
The email added: “However, in view of your support towards our platform, we would, on a goodwill basis, reimburse 50 per cent of the cleaning fee to you.”
