SINGAPORE – Drivers on ride-hailing platform Tada will soon be able to receive $3 in compensation if a ride they are driving to is cancelled.
They will be compensated if they have been en route for at least three minutes and are within 500m of the pickup point when the ride is cancelled, said the National Private Hire Vehicles Association (NPHVA) in a Facebook post on March 11.
The policy change came after “ongoing engagements and meetings” with Tada’s management, said NPHVA, during which it surfaced drivers’ feedback.
“This is a positive step towards recognising the effort drivers make when travelling to pick up passengers and get cancelled upon,” added the body, which is an affiliate of the National Trades Union Congress.
Currently, Tada drivers receive the $3 cancellation compensation only when a passenger cancels or does not show up after the driver has arrived at the pickup point.
