Woman warns others about travel agency on social media demanding S$12 daily tips despite no Singapore tour leader
A woman has taken to social media to warn others about her experience with travel agency EU Holidays, accusing the company of demanding “exorbitant tips” for an upcoming trip to China.
Customer complains about travey agency’s tips demand
In a post shared on 2 Mar in the Complaint Singapore Facebook group, the Original Poster (OP) expressed her frustration, claiming the agency failed to disclose the tipping charges upfront during the sales process.
The OP alleged that a sales staff member did not inform her about the tipping amount when she purchased the tour package.
Source: Complaint Singapore on Facebook
The OP also claimed that they received no notes or updates after missing the tour briefing because they were travelling.
However, she shared that the agency was quick to send a reminder email for the balance payment.
Based on the Facebook post, the group had booked an eight-day, seven-night trip to Xiamen from 19 to 26 March.
No Singapore tour leader for trip
The OP claimed that despite there being no Singapore tour leader accompanying them on the trip, the agency is collecting S$12 per day in tips per customer.
According to her, this amounts to S$108 for their group’s entire tour duration.
In her post, she alleged that her tour group will only be accompanied by a local Chinese tour guide and driver.
Source: Google Maps, for illustration purposes only
“The staff have the cheek to say the China tour agent is doing the job of tour agent and tour leader,” she wrote.
