Foreigners are advised to continue using the new National Integrated Immigration System (NIISe) app and manual counters, as a system failure involving the autogates has yet to be resolved, the Malaysian Border Control and Protection Agency (AKPS) said on Jan 11.
In a Facebook post, AKPS said the e-gates at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI) remain affected by a technical problem that began on Jan 10.
It added that Malaysians are unaffected, as the issue involves only foreign passport holders.
“The public is informed that the eGate system disruption is still recurring, and the operational status remains unchanged, involving foreign passport holders only,” the post read.
