She recalled how, in meetings with senior leaders and external vendors, she often felt small and uncertain about whether her voice mattered.
Over time, as she gained experience and came to understand the realities on the ground, her confidence grew. She also began to see how leadership decisions, shaped by her speaking up for staff, could improve nurses’ daily work.
For instance, after she raised concerns about long shifts for nurses, the hospital set about procuring more efficient, time-saving equipment for managing kidney disease, allowing nurses to spend less time handling machines and more time caring for patients.
