Some holidaymakers were left frustrated after their trips on new cruise line World Legacy — operated by World Cruises — were cancelled just days before setting sail.
According to Shin Min Daily News, passengers who had booked the vessel’s maiden cruise from Friday (Dec 19) were notified via email on Dec 17 that their bookings were cancelled.
However, promotional materials sent to the press on Nov 18 stated that “preview voyages” were supposed to have commenced from Dec 18.
A photo taken by a passenger showed a sign at the Singapore Cruise Centre stating that the launch was postponed.
One affected customer who had booked a cruise on Dec 21 told Shin Min that she had received the email informing her of the cancellation on Dec 17.
The email stated that customers will be given a full refund within five to 10 working days, along with a cruise voucher.
The customer, surnamed Lin, 33, told Shin Min that she had made reservations earlier this month for a two-day, one-night trip with her family of eight.
“It’s rare for the entire family to get together, and some of us had to take leave for this. I didn’t expect the trip to be ruined, it’s very disappointing,” she said.
Lin said she had requested to postpone her trip to a few days later but was told that cruises on subsequent dates were fully booked.
