SINGAPORE: The Infocomm Media Development Authority (IMDA) has imposed a financial penalty of S$1 million (US$770,000) on Singtel for a landline disruption last year that affected half a million users.
The fixed voice disruption on Oct 8, 2024, affected about 500,000 of Singtel’s residential and corporate users for more than four hours, during which the public’s access to customer service lines for some government agencies, healthcare organisations, banks and companies, and emergency call services were affected, said IMDA on Thursday (Dec 11).
Singtel said in response to CNA’s query that it accepts IMDA’s ruling and the financial penalty.
“We recognise the seriousness of the disruption to our fixed voice service last October and the concern and distress it caused our customers and members of the public,” said Singtel Singapore CEO Ng Tian Chong.
Mr Ng added that the telco took “immediate remediation action” after the incident by improving its network design and hardware configuration, as well as enhancing monitoring processes.
