SINGAPORE: Rail operators will prioritise “localised communications” for commuters, especially those directly affected at the stations, in the event of minor delays, the Land Transport Authority (LTA) said on Wednesday (Dec 3).
This applies to situations where a shorter stretch of the rail network is affected, and where authorities expect the duration of the service disruption to be relatively short, lasting less than 30 minutes, the authority said in response to CNA’s queries.
LTA said the move is in response to feedback that communicating the maximum additional travel time does not accurately reflect the impact on individual commuters. This is particularly for those who are unlikely to be affected but would make unnecessary or costly detours if train services resumed on time.
“Following advice from the Rail Reliability Taskforce, LTA and rail operators will use this more localised approach to communicate minor delays,” it added.
“To facilitate journey planning, LTA and operators also intend to provide more accurate information online on additional journey time based on commuters’ specific locations and destinations, rather than a generic advisory on maximum travel time.”
LTA’s comments on Wednesday come a day after a track point failure occurred near Aljunied station on the East-West Line at around 7.50pm.
