SINGAPORE – While working as a customer service associate at National University Hospital (NUH), a woman accessed the information of 11 patients without authorisation.
Norkamelia Osman, 34, was fined $5,000 on Dec 1 after she pleaded guilty to one offence under the Computer Misuse Act, with a similar charge taken into consideration for her sentencing.
The court heard that Norkamelia was a customer service associate at Ng Teng Fong General Hospital from June 2018, and was later deployed to NUH in September 2022.
Her job role meant she had access to the Epic system, which enables healthcare institutions to maintain patient records and schedule appointments, among other business processes.
The system contains records of patients’ personal identification information, medical appointments and billing information.
Norkamelia was not authorised to access records of patients who did not fall within her purview.
