SBS Transit to discipline employee captured on video yelling at senior who jumped queue

In response to queries, SBS Transit spokesperson Grace Wu said the employee was stopping the older man from jumping the queue when boarding bus service 170 in order “to maintain orderly boarding for passenger safety”.

The passenger, however, refused to comply with repeated instructions from both the traffic inspector and the bus driver, she added.

Despite this, the traffic inspector “could have managed the situation more calmly and professionally”, said Mrs Wu, who explained that the disciplinary action is meant to avoid a similar scenario from taking place again.

She added: “We would also like to take this opportunity to encourage passengers to be gracious and considerate, and this includes taking turns to board buses in an orderly manner as this helps ensure a safer and more pleasant journey for everyone.”