Scammers increasingly using Singpass-verified Carousell accounts: MHA

It has also committed to suspending accounts detected to have been relinquished to scammers and blacklisting Singpass credentials previously used to verify scam accounts from verifying new ones.

This comes after Carousell completed its user verification pilot from July 2024 to June 2025. 

Under the E-Commerce Code of the Online Criminal Harms Act (OCHA), Carousell is required to verify users who advertise or post about the sales of goods or services against government-issued records.

The platform conducted enhanced verification on selected high-risk sellers and advertisers between Jul 1 and Dec 31 last year.

On Mar 10, 2025, MHA extended the assessment period of Carousell’s user verification pilot for six months until Jun 30. 

“MHA had highlighted that if the number of e-commerce scams on Carousell did not drop significantly over the pilot, MHA would require Carousell to verify the identities of all sellers,” it said.