“From an IT professional’s perspective, there is also a certain helplessness when you establish that the underlying problem is happening at the service provider’s end,” he said.
WORK SLOWS AS EMPLOYEES FIND WORKAROUNDS
When 24-year-old analyst Steven Chua logged into his work computer on Friday morning, he noticed something unusual. He had not received any emails since the previous night.
“I noticed that I could still access Outlook but there were no new messages since midnight, even though I usually get emails past midnight from people from other countries,” he said.
While he could still communicate face-to-face with colleagues in Singapore, the disruption hampered his work with overseas teams.
“We also get important alerts and announcements through email, so we would have missed out on any that happened in the morning,” he added.
Others adjusted their schedules to work around the disruption.
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