A Scoot passenger is concerned about her family’s seat allocations on an upcoming flight to Taipei, Taiwan after an email preview incorrectly suggested their pre-selected seats had been changed.
Stomper Jasclyn said the incident reminded her of a 2025 trip to Tiruchirappalli, India, when seats she had selected and paid for for 24 relatives were rearranged before their return flight to Singapore.
“On our return flight to Singapore, our seats were rearranged, and our family members were scattered across the aircraft without a satisfactory explanation,” she explained.
Jasclyn will be travelling to Taiwan with eight family members in December and had booked their Scoot flights on April 14.
On Sept 24, she received an email notifying her of a change to the arrival time in Taipei Taoyuan International Airport.
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The email preview also stated: “Your pre-selected seats have been dropped due to either a change of aircraft…”
The email preview suggested that preselected seats in Jasclyn’s party of eight had been changed or dropped.
PHOTO: STOMP
However, when she opened the email, there appeared to be no mention of the seats being dropped.
Jasclyn said sitting together was important as the group included elderly relatives who might need help during the flight.
“For example, my 73-year-old uncle-in-law does not know how to lock the aircraft toilet door independently, so my nephew or father-in-law would accompany him to ensure he is safe and able to manage,” the Stomper elaborated.
She submitted feedback to Scoot on the same day (Sept 24), and believed the airline would reply within five working days.
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