Singapore service complaint at Lau Pa Sat

The video ends with him talking about his discovery that Tiger beer is from Singapore and that it is the first time he has consumed it here, although he has had it in “pretty much every Asian country”.

Netizens clarify what server said

The 85-second video has racked up more than 380,000 views, 9,700 reactions, and 1,400 comments.

Several netizens tried explaining to Christos what the server meant when she told him to get his iced lemon tea from “behind”.

“She actually replied you, ‘behind’, when you asked for the iced lemon tea. In other words, her station only sells beer, and you have to go to another counter to order the iced lemon tea,” explained a netizen.

Another said: “I could be wrong, but I think what she was trying to communicate in a poor manner was that iced lemon tea is not available at her counter and that it should be ordered at some other counter behind her.”

One netizen took exception at the way the server spoke to the tourist.

“That’s what I hate, these counter service replies in very short, easy to miss, inaudible answers and when you ask to repeat they become agitated… Singapore has terrible service,” said the TikTok user.

Many netizens agreed that the server did not have the appropriate attitude.

“She has a bad attitude. I would’ve told her off. I work in F&B, by the way,” said a netizen.

“If she had done that to me, I wouldn’t have let it go easily. I don’t need this kinda attitude. This is a service industry, and you are dealing with humans. This is bad service,” another said.

Several netizens thought that the service Christos’ experienced was normal.

“This is normal behaviour in Singapore,” said a netizen. “Normal day in Singapore,” another agreed.

But there were those who felt this could be improved.

“Be better,” said a netizen. “Singapore hospitality definitely can be improved,” another said.

And while there were those who apologised for the bad service Christos experienced, he took it in his stride.

“Don’t be sorry, it happens! I still think this place is awesome,” said Christos.

Netizens from across the Causeway also chimed in on the matter.

“If you want good service you have to visit Malaysia,” said one. “Come Malaysia, la, bro, cheaper and better customer service,” another said.

The original poster replied: “I’ve been to nearly every country in Asia, including Malaysia. I’ve had both good and bad service in all of them. Nobody is perfect!”

The Australian added: “Honestly, some of the worst customer service I’ve experienced was in Australia, can happen anywhere really.”

In a follow-up video, Christos shows that he eventually bought his cup of iced lemon tea from another stall, describing it as “very cold and refreshing”.

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