Call centre lines across NHG Health institutions temporarily unavailable; NUH, SGH experiencing system disruptions

Tan Tock Seng Hospital said in a Facebook post that patients visiting its clinics and pharmacy may experience longer waiting times while the call centre lines are down.

NHG Health said patients and members of the public may visit its websites and the HealthHub and NHG Health app for assistance.

“We are sorry for the inconvenience caused. We seek your understanding and patience during this time,” NHG Health said.

Separately, NUH said in a Facebook post that it is “experiencing a system downtime” and that delays were expected for its patients.

“Business continuity measures and downtime processes are in place,” NUH said.

“We thank our patients for their patience and understanding as we work to minimise disruption and resume normal operations as soon as possible.”

SGH also separately said in a Facebook post that it was experiencing a temporary system disruption.

The system disruption was affecting some of the hospital’s services, including outpatient appointment bookings and changes, visitor registration and billing enquiries.

SGH said its call centre remained open but was temporarily unable to process appointment bookings or changes.

Visitor registration could also take longer than usual, so patients should allow for additional time when visiting, SGH said.

“Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume,” SGH said.

“We sincerely apologise for the inconvenience and thank you for your patience and understanding.”