SINGAPORE – In November 2025, two sales and operations staff from Singapore-based freight forwarding company UEI Logistics received an e-mail that looked entirely routine.
It appeared to be from a Chinese shipping agency it had worked with for years. The sender asked for payment of US$18,288 (S$23,200) to be transferred to a different bank account, claiming that the original account was hit with high government transaction taxes.
Sensing something was amiss, the staff alerted managing director Terrence Tan. He noticed the sender’s e-mail domain was subtly different. A quick call to the Chinese partner confirmed his suspicions. The e-mail was a scam.
He said: “It was very scary and convincing because the attackers impersonated someone we work regularly with.”
The incident was a wake-up call for UEI Logistics, which has increasingly been receiving phishing e-mails from scammers. It prompted the firm to deploy a threat detection system from ST Engineering to look for suspicious activities round the clock, and purchase a cyber insurance plan from MSIG.
An annual premium of $980 gives UEI Logistics $300,000 coverage in the event of a breach for the cost of forensic investigations, legal counsel and hardware replacement, among others.
UEI Logistics is among a growing number of companies in Singapore which are taking up cyber insurance.
Eight insurers and brokers that The Straits Times spoke to reported increasing demand, especially over the past two to three years.
Insurers said that technology and financial firms, including banks, fintech and cloud providers, remain among the strongest buyers, with growing demand from manufacturing, transport and logistics, retail, healthcare, hospitality and professional services as they digitalise.
US-headquartered speciality insurer Markel said its cyber insurance business in Singapore has been increasing steadily since 2022. Most recently in 2023 and 2024, the number of policies sold yearly grew between 56 per cent and 125 per cent.
Regional insurer QBE Asia, meanwhile, sold 25 per cent to 30 per cent more policies to companies in Singapore from 2024 to 2026.
French-based insurer AXA XL and American insurance broker Marsh also said they sold more policies to first-time buyers here and fielded more queries from 2023 to 2025, but did not reveal business growth numbers.
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