Dad moved as SBS Transit driver waits for him and son to climb double-decker stairs: ‘A man with actual empathy for passengers’, Singapore News

Davey recounted that while he was juggling his bag, tapping his fare card and helping Hudson up the stairs, Zul noticed that they had not yet reached their seats and waited for them. 

“He just read the situation, held the bus until we were safely up top and planted in our seats, and only then pulled away,” said Davey. 

Online compliment submitted to SBS Transit

For Davey, the moment reflected more than simple good customer service. 

“That’s a man doing a job with actual empathy for his passengers, noticing a father and a small kid on unsteady stairs, and deciding, unprompted, that a minute of his schedule mattered less than that kid’s safety,” said Davey. 

“You can’t train someone to do that in a workshop. You can create a culture where doing that feels normal, and Zul clearly works inside one.“

Davey added that when they finally reached their destination, he thanked Zul and submitted a compliment to SBS Transit through its website.

“Zul, if this reaches you, your work does not go unnoticed, and neither does the extra minute you gave a stranger’s kid without being asked,” he said. 

AsiaOne has reached out to SBS Transit for comment. 

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xingying.koh@asiaone.com