A Singapore traveller said he was left scrambling for accommodation after arriving in Perth, only to discover that the property he had booked through Agoda had allegedly not received his reservation.
Stomper Blub Blub made the booking through Agoda for a four-night stay from Aug 12 to 16 at an accommodation in Cannington, a suburb south of Perth, Australia.
The lodging is managed by MadeComfy, which operates short-term rentals across Australia and New Zealand.
According to the Stomper, the Agoda app showed that the booking was “paid and confirmed”.
However, he said he did not receive any check-in details from the accommodation before his arrival in Perth.
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Upon arriving, he contacted the property using his Singapore phone number as he did not have a local SIM card at the time.
The property allegedly told him that it had not received the booking request from Agoda and that there were no more units available at the location.
The Stomper said he was then referred to Agoda to resolve the issue with his booking.
He claimed Agoda offered either a refund or alternative accommodation. However, the options offered were much further from his original location and included what he described as “run-down motels” and “lodges”.
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