Tampines pilot scheme to resolve neighbourly disputes to be expanded nationwide from Sep 1

For noise disputes islandwide, 994 cases were registered for voluntary mediation in 2025. Of these, 205 proceeded to mediation, with 167 resulting in settlements. Another 688 did not proceed to mediation because one or both parties declined or did not respond.

As for the nationwide deployment of the CRU, the unit will cover both public and private housing estates and focus on a small number of cases involving excessive and prolonged noise that causes significant distress to multiple residents.

CRU officers will have legal powers to take statements from disputing neighbours and other persons who may assist with investigations. 

They can also issue warnings and abatement orders requiring people to stop a noise nuisance. Failing to comply with an abatement order is a criminal offence.

In response to CNA’s queries, MinLaw and MND said that the CRU team will be expanded to about 18 public officers. The team had 15 members when it was first announced.

“We will monitor caseloads and operational needs as the framework is implemented, and review resourcing as needed,” the two ministries said.

Good neighbourly relations “cannot be legislated or enforced into existence”, the joint press release added.

“The first and best response to neighbour disputes remains direct communication, mutual understanding, and mediation.”

CRU intervention will be reserved for the most severe noise cases, after neighbours and agencies have exhausted other avenues to resolve a dispute, or where the circumstances warrant such intervention.

“This will also ensure that CRU resources are directed where they are most needed,” the three ministries added.