Pre-peak discount issue that affected 210,000 journeys a day on Aug 20 and 21 fixed: SimplyGo

The issue had earlier been flagged by some commuters on Reddit, who said the pre-peak discount was not reflected in their journeys despite them tapping in before the 7.45am cut-off.

The original poster said they had tapped in at 7.44am but noticed that the discount was missing when checking their transaction. Other Reddit users also reported similar experiences.

Under the Morning Pre-Peak Fares scheme, commuters who tap in at any rail station before 7.45am on weekdays, excluding public holidays, receive a discount of up to S$0.50 (US$0.39).

The discount is S$0.50 or the fare for the train trip of the journey, whichever is lower. The scheme was introduced in December 2017 to encourage more commuters to travel before the morning peak period.

SimplyGo also apologised for the inconvenience and thanked commuters for their patience and understanding.

Affected commuters who still have queries about their fares can contact the SimplyGo hotline at 6883 5048 from 8am to 6pm daily, excluding public holidays.