The service is suitable only for passengers with layovers longer than 90 minutes, and who need wheelchair assistance but can still walk short distances.
During a demonstration, the wheelchair slowed down in shopping areas and played music to alert nearby pedestrians. It also stopped automatically when its path was obstructed and signalled for people to move aside.Â
Demand for special assistance services is expected to grow as Singapore’s population ages and air travel increases. Airlines at Changi handle about 2,300 wheelchair assistance requests a day, four in five of them from transfer passengers. Requests rose 20 per cent between 2023 and 2025.
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