A mother has taken to TikTok to share her concerns about a Grab Taxi driver she had ridden with alongside her baby, accusing him of driving erratically while checking his phone.
User Runnyeqqs posted a short clip of the taxi ride she took with her “newborn” on Thursday (July 16), accusing the taxi driver of being visibly distracted and “repeatedly checking stock market updates and switching between apps on his phone”.
“He failed to maintain his lane and braked inconsistently, including two instances of emergency braking that nearly caused a collision with the car in front of us,” she added.
She wrote further that, after contacting Grab Singapore about the incident, they responded that the man had received a warning and a strike to his account, and she received $5 in GrabPay credit “as a ‘service recovery’ gesture, effectively a full refund of the fare”.
However, Runnyeqqs does not feel that Grab’s response was proportionate to the severity of the situation.
“This was a road safety incident involving reckless, distracted driving with an infant in the vehicle — not a minor service issue,” she concluded.
“I’m concerned this driver remains on the road and could put other passengers, especially those travelling with young children, at serious risk.”
AsiaOne has reached out to Runnyeqqs and Grab for comment.
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