Non-emergency 1777 ambulance hotline to cease from Jan 1, 2027

For non-emergency ambulance services, members of the public can refer to go.gov.sg/pao for private ambulance operators’ contact information and fees.

Those who need medical advice for non-emergency conditions may contact the NurseFirst helpline on 6262-6262, where trained nurses will advise callers on care options.

The 1777 hotline was introduced in 1998 to connect callers to private ambulance operators, so that 995 emergency ambulance resources could be preserved for life-threatening emergencies, said the statement.

Today, only 6 per cent of private ambulance bookings received by 24 operators on the hotline are made through 1777, the ministries said.

Taxis and ride-hailing services, which have become readily available, are also commonly used by the public, said the statement.

People can also visit nearby general practitioner clinics or use teleconsultation services for non-emergency medical conditions, the ministries added.