SINGAPORE – A year after it had cleaned up its act when it was caught out for health and safety lapses, Windsor Convalescent Home was flouting the rules once again.
It lost its licence due to serious lapses that put resident safety at risk, and for failing to ensure proper infection control, among multiple issues. The home has been given four months to transfer residents to other nursing homes.
The Ministry of Health (MOH) told The Straits Times that an audit in December 2024 had uncovered non-compliance at the Pasir Panjang home, such as lapses in clinical and nursing care, and medication management.
By April 2025, these had been assessed to be rectified, said an MOH spokesman. However, it was still concerned about the home’s multiple non-compliances.
So MOH placed it under close monitoring to ensure the changes were fully implemented and sustained.
But the changes were short-lived.
The MOH spokesman said the latest audit in April revealed that the changes were not sustained, and that there were a number of repeated violations.
“There were extensive non-compliances, indicating serious and systemic lapses in resident safety, clinical and nursing care, and infection control practices,” he said.
These were compounded by a lack of control, governance and oversight by the home’s key office-holders.
For instance, the home had failed to conduct appropriate reviews for residents in areas such as falls, pressure injuries and weight loss.
It also failed to follow up on or stick to resident care plans, and managed medication poorly, such as by omitting medication or giving them in the wrong amount, and using expired medicine.
MOH said the home failed to provide adequate basic care to residents such as basic grooming and did not provide appropriate nutrition to residents based on their individual needs.
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