A woman said she experienced physical pain after an eyelash treatment at a beauty salon and is seeking “accountability” about customer safety.
The salon has disputed her allegations, noting that there is no medical attribution linking her symptoms specifically to the lash procedure.
Stomper Anonymous said she visited Perky Lash’s Tai Seng Street outlet on May 21 at around 4.30pm for a free lash extension service performed by a trainee.
She had learnt from a friend that the salon was looking for lash models, and having had positive experiences with other establishments, decided to go for it.
However, the experience left the 21-year-old university student far from satisfied.
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“No terms and conditions or waiver were provided to me beforehand, and I was not informed in advance regarding who the trainee was,” she alleged.
“During the procedure, the senior lash technician left the trainee alone with me for approximately 40 minutes without supervision. When she returned, she realised the trainee had even used the wrong lashes on me.”
Anonymous said this raised “immediate concerns” about the salon’s safety standards.
Stomper worried about blindness after persistent symptoms
She alleged experiencing stinging and tearing in her right eye immediately after the service. It was around 7pm by then.
“It felt as though the products used had entered my eye,” said Anonymous, who thought the sensation would subside eventually.
Instead, she suffered visible redness, soreness, irritation and pain that made it difficult to close her eyes, said the Stomper, adding that this persisted for the next two days.
She visited a doctor at Northeast Medical Group in Sengkang on May 22, where she incurred $78.64 in medical expenses.
“The condition was determined as a highly likely extreme irritation from (a) chemical burn, which has the possibility to cause blindness,” she said.
The Stomper incurred $78.64 in medical expenses, which she wants the salon to reimburse her for.
PHOTO: STOMP
Anonymous, who shared photos with Stomp showing redness in one eye, described her condition as a physical injury.
Hoping to seek reimbursement for her medical fees, Anonymous contacted Perky Lash.
She said: “The salon refused responsibility and instead blamed the incident on a possible ‘sensitivity or allergic reaction’ despite the fact that I have been doing eyelash extensions regularly for almost a year and never had any such issues.”
Anonymous shared screenshots that show Perky Lash saying it was unable to reimburse her medical fees as the procedure was a “complimentary model service”.
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