What he kept coming back to is a memo he wrote to staff during that period, titled ‘Time for resilience and gratitude’. “I remember sitting down to write it, thinking: what do you say to people who are scared, when you’re scared, too? You can’t pretend everything is fine. But you also can’t let fear be the loudest thing in the room.”
In the end, the founders shared their honest thoughts with the staff who chose to stay and fight through it with them. The memo, he adds, was about more than keeping the business afloat. “It was a reminder of why we do this.”
Despite Wok Hey’s size today, the pressure hasn’t let up. “If anything, the stakes are higher now,” says Chia. “Early on, if we failed, it was just us picking up the pieces. Now there are families depending on us – our staff’s families too.” Wok Hey HQ today has employed around 30 staff.
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