The woman also said in her post that no clear explanation was provided at the time regarding the specific safety concern or operational factor that led to the decision and was repeatedly told that it was AirAsia’s policy.
“Only after repeated requests for clarification did crew members state that the child must be between six months and 3 years old and must not exceed 18kg,” she said.
In her post, Ms Syarifah also questioned the policy, and said that her child needed the seat due to medical reasons and not because she was a “small child”.
She also said that her daughter had flown with AirAsia before, and questioned if it meant that the policy was breached during those earlier flights.
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